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Privacy Policy – How We Handle Your Account

We take your account information seriously. Every deposit via DANA, OVO, GoPay or QRIS, every withdrawal request, and every time you log in—we keep that data protected.

Data encryption on all transactionsDANA, OVO, GoPay, QRIS securityYour access rights always respected
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tarbol Privacy Policy – How We Handle Your Account
GET IN TOUCH

Contact Us About Your Privacy

If you have questions about how we handle your data, or if you want to request access to your personal information, our support team is ready to help. You can reach us through multiple channels during our operating hours. We respond to privacy requests within seven business days.

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Email Support

Write to our privacy team at [email protected] with your account email. We reply to all data requests and privacy inquiries within seven business days. Include your registered username so we can locate your account quickly.

Live Chat

Open the chat window in your tarbol account lobby. Our team answers privacy questions in real time during operating hours. Available Monday to Friday, 9 AM to 10 PM Jakarta time, plus weekend coverage 10 AM to 6 PM.

Account Settings

You can review and update your personal information directly in your account settings under Security & Privacy. View your login history, connected payment methods (DANA, OVO, GoPay, QRIS) and manage cookie preferences from the same panel.

HOW WE PROTECT YOU

Data Security and Your Rights

We use SSL encryption for all data in transit and encrypt sensitive information at rest. Your password is hashed, never stored as plain text.

Account Security

Your password and login credentials are encrypted using industry-standard hashing. Enable two-factor authentication in account settings for an extra security layer. We monitor your account for unusual login patterns and alert you via email if access occurs from a new device.

Payment Protection

DANA, OVO, GoPay and QRIS details are tokenized—we store a secure reference, not the actual account number. Withdrawal requests require verification of your identity and registered phone number before funds leave our system.

Cookie Management

We use cookies to keep you logged in, remember your lobby preferences and track your session. You can manage cookie settings in your browser or disable non-essential cookies in your tarbol privacy settings without losing core functionality.

Data Retention

We keep your account data while your account is active. After you close your account, we retain records for two years where required by local law, then securely delete them. Transaction records are kept for seven years for audit purposes.

Your Rights

You can request a copy of all your personal data, ask us to delete information, correct inaccuracies, and opt out of marketing emails. Submit requests via email to [email protected] or through your account settings. We respond within seven business days.

Policy Updates

We review this privacy policy annually and update it when our practices change. We notify you of material changes via email at least 30 days before they take effect. Your continued use of tarbol means you accept the updated policy.

Privacy Questions We Hear Often

Below are the questions players in Denpasar, Yogyakarta and across Indonesia ask us most often about how we handle privacy. If you don't see your question here, reach out to our support team.

We keep your data while your account is open. After closure, we retain records for two years where required by local law, then delete them securely. Transaction records for DANA, OVO, GoPay and QRIS deposits are retained for seven years for audit compliance.

Yes. Email [email protected] with your registered account email and request a data export. We'll compile all your personal information—account details, login history, payment records and game activity—and send it to you within seven business days.

Your payment details are never stored in plain text. We use tokenization, which means we keep a secure reference token instead of your actual account number. All payment data is encrypted and protected by industry-standard security protocols.

When you request account deletion, we immediately close your account and remove active profile data. We retain transaction records for two years where local law requires it, then securely delete them. You can request deletion anytime from account settings or by contacting support.

We do not sell your personal information to third parties. We may share data with payment processors (to clear your DANA, OVO, GoPay or QRIS withdrawals), fraud-prevention partners, and legal authorities where local law requires it. All partners are bound by confidentiality agreements.

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we verify your phone number, email and registered name. High-value withdrawals may require photo ID verification. This process protects your account and prevents unauthorized transfers.

Yes. You can disable non-essential cookies in your browser settings or manage cookie preferences directly in your tarbol account under Privacy Settings. Disabling cookies will not affect your core account functions, but you may need to log in more often.

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