Reference

The Terms That Protect Your Account

Q: Can I dispute a withdrawal if my bank didn't receive the money?

Yes. Contact support@tarbol.org with your transaction ID and bank confirmation. We check our outbound records and coordinate with your bank. Most cases resolve within five business days.

When you open an account with tarbol, you're entering an agreement that keeps your deposits, withdrawals and gameplay secure.

Account VerificationPayment SecurityWithdrawal RulesSupport ChannelsData Privacy

Explore Lobby Read FAQ

What These Terms Cover

tarbol Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern every interaction between you and tarbol—from the moment you fill in your registration form to the day you request account closure. We outline your rights to deposit and withdraw funds, the conditions under which we can suspend or terminate your account, how we

1
use your personal information, and the responsibilities you accept when you play. Your deposits through DANA, OVO, GoPay and QRIS are held in segregated wallets and must clear verification before withdrawal. We retain account data for seven years after closure where local law permits. Access to
2
tarbol depends on local law in your region; where restrictions apply, we adjust your access automatically. If you dispute a transaction or have questions about how we handle your data, you can contact our support team via email or live chat during business hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Account

Team online

Live Chat

Open the chat window in your account lobby between 09:00 and 23:00 Indonesia time. We respond to account and payment questions in under five minutes.

Email Support

Send queries to [email protected]. Include your account ID and a clear description of your issue. We reply within 24 hours on business days.

Account Settings

Update your contact details, review your deposit history, and request account changes directly in your profile under Account Information.

HOW WE PROTECT YOU

Your Rights and Our Accountability

Identity Verification

We verify every account using your ID number and registered phone. Players in Yogyakarta and across Indonesia go through the same process—no exceptions. This protects your wallet from unauthorized access.

Payment Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your payment details never appear in plain text in our logs or emails.

Withdrawal Verification

Before we release funds, we cross-check your withdrawal request against your deposit source. If your bank rejects the transfer, we reverse it immediately to your tarbol wallet.

Account Closure & Data Deletion

Request closure anytime via Account Settings. We flag your account as inactive; gameplay stops immediately. Personal data is anonymised after seven years where local law permits.

Dispute Resolution

Disagreement about a transaction? Email [email protected] with your transaction ID and details. We investigate within five business days and report findings.

Policy Changes Notice

If we amend these terms, we notify you by email 30 days before the change takes effect. You can review the new version in Account Settings before they apply.

Your Terms & Conditions Questions

Yes. Accepting our terms is a required step during registration. You can read the full document before you check the box. If you disagree with any clause, you cannot proceed. We keep the terms available in your Account Settings at all times after signup.

We can amend terms, but only with 30 days' notice sent to your registered email. You'll see the updated version in Account Settings. If you disagree with changes, you can close your account penalty-free before they take effect.

Violations range from minor (incorrect account details) to serious (fraudulent deposits or withdrawal requests). Minor issues result in a warning; serious breaches can lead to account suspension or permanent closure. We always notify you of the reason.

Your deposits via DANA, OVO, GoPay and QRIS are held separately from operational funds. In a worst-case closure, we process refunds to your original payment source within 60 days where local law permits.

We retain anonymised account records for seven years after closure for regulatory and dispute purposes. Personal identifiers—your name, ID number, phone—are deleted or encrypted after 90 days of account inactivity.

Yes. Contact [email protected] with your transaction ID and bank confirmation. We check our outbound records and coordinate with your bank. Most cases resolve within five business days.

Access to tarbol and our services depends on local law in your region. If Indonesian regulation or your local jurisdiction restricts online gaming, we automatically limit or block your access. We update these restrictions quarterly.

The Terms That Protect Your Account

How to Contact Us About Your Account

Live Chat

Email Support

Account Settings

Your Rights and Our Accountability

Identity Verification

Payment Encryption

Withdrawal Verification

Account Closure & Data Deletion

Dispute Resolution

Policy Changes Notice

Your Terms & Conditions Questions

01 Do I have to accept these terms to open an account?

02 Can tarbol change the terms after I sign up?

03 What happens if I violate the terms?

04 Are my deposits protected if tarbol shuts down?

05 How long do you keep my account data after I close my account?

06 Can I dispute a withdrawal if my bank didn't receive the money?

07 What does 'where local law permits' mean in your terms?

Related Pages